Who do the Ghostbusters Call?
A small piece of news struck my eye yesterday and made me thoughtful. Theres been a restructuring of the 112 call centres into a national organization instead of the previous county-run regional units since the 2000’s, and the results have been a bit questionable. The nationalization of the Helsinki emergency centre has been blasted as the restructuring has caused and stated that the safety in the region has come down. Another question is the services in the Swedish-speaking areas.
Basically before you also had the police as well as ambulances or fire departments have their own numbers you could call for “less emergency” so you’d call the “emergency number” when the house was on fire, but the lesser number when the cat was up the tree. But now you deal only with the 112 with all kinds of nonsense. Which isn’t anything peculiar to just Finland.
The new reform into larger units also caused some problems as many villages and towns have similar or the same streetnames, and the 112 operators weren’t necessarily that versed with the area. So in 2002 a “middle aged woman” who worked on the west coast got a warning from the court as she’d directed an ambulance to the wrong city and a man with chest pains died of a heart attack.
The yesterdays piece of news said that the same woman had been fined in court for negligence of duty and stripped of her office, as she had cut approximately a hundred 112 calls that then had redirected to other operators in 2006. She had logged these as missed calls or wrong numbers. Apparently the stress and workload at the 112 centre had overwhelmed her - maybe the first mishap was a cause or a symptom, but the manager of the centre said that of course the “performance is evaluated”… Now I can understand this is a job that does not bring in profit - but now you need to remember that we are talking of peoples lives - so adding insult to injury and stressing the workers out when the job itself is stressful enough sounds they should hire comrade Stahanov.
At the end of the day, who can your stressed out 112 operator call?
Cliff notes: emergency services in emergency
@ 12:57 pm 











